We are committed to protecting the privacy of our contacts, customers and suppliers (“you” and when relating to you “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
- What is “personal information”?
- The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
- What information do we collect?
- The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: Name, Email, Telephone, NDIS Status.
- How we collect your personal information
- We may collect personal information from you whenever you input such information into the website.
- We may collect personal information from you during a phone consultation.
- Purpose of collection
- The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
- We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- We may, from time to time, send you newsletters, invitations, and updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.
- Access and correction
- You can contact us to access, correct of update your personal information pursuant to the Australian Privacy Principles 12 and 13. Unless we are subject to confidentiality obligations or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.
- Examples of circumstances where we may refuse to give you access to your personal information include where:
- Giving access would be unlawful;
- Giving access would have an unreasonable impact on the privacy of others; and
- Giving access could prejudice the taking of appropriate action in relation to unlawful activity.
- If you wish to access, correct or update your personal information, please contact us as set out below.
- Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure offices and limit access to personal information to individuals with a need to know.
- Complain Procedure/ Contact us
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Bron Watson and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
- or by calling 650661224
We will endeavour to respond to any complaint within 30 days. If you remain dissatisfied with the outcome, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.